Refund Policy

Payments are processed by our online reseller Lemon Squeezy, which is the Merchant of Record for all our orders. Refunds are issued by Lemon Squeezy to your original payment method.

If a generation fails or you cancel it before it finishes, the credits it used go straight back to your balance. You don't need to contact us.

You can ask for a full refund within 14 days of a purchase if you haven't used any of the credits it gave you.

If you've used some credits and the results weren't what you expected, write to us anyway. We look at every request and will refund or add credits where the results fell short.

You can cancel a subscription at any time from Billing. You keep your plan and its credits until the end of the period you've paid for, and you won't be charged again.

Renewals can be refunded under the same 14-day rule if you haven't used credits from that renewal.

We don't refund:

• Credits that have already been used to make photos, apart from the cases above.
• Purchases older than 14 days.
• Accounts closed for breaking our Terms of Service.

Email hello@maktek.co from the address on your account, or use the contact form. Tell us what you bought and roughly when.

We reply within 2 business days. Approved refunds go back to your original payment method, and your bank usually shows them within 5 to 10 business days.

This policy doesn't affect any rights you have under the consumer laws of your country.